RETURN POLICY: All sales are final. Returns of product, other than for exchange or replacement, are subject to a 15% return fee. Shipping fees and/or return shipping costs are Non-Refundable. No returns or exchange after 30 days of receipt will be honored. Returns must be postmarked before the 30 days of receipt to be valid. Should a replacement for a returned item not be available, a credit or refund of the product price minus any shipping charges will be issued. All returned equipment must be issued a Return Merchandise Authorization (RMA) number prior to return shipment. To be accepted, all returned products must be conspicuously labeled with the assigned RMA number and accompanied with a copy of the sales order or invoice. Customer must pack items being returned complete, with all manuals, cables, accessories, etc., as if they were new and working condition. Regardless of condition, products must be packaged appropriately so as not to incur physical damage during return shipping. Failure to do so may invalidate the RMA. Unauthorized and/or unmarked returns will not be honored. A&S Direct will not be responsible for incidental or consequential damages arising from the use of any product(s) that it sells. A&S Direct reserves the right to refuse service to anyone.

Shipments

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking unless otherwise stated , we will provide you with a link to track your package online. UPS ground shipments can take up to 7 business days. Though UPS tries to deliver your package promptly in some cases shipments may be delayed due to bad weather or holiday seasons.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
Boxes are amply sized and your items are well-protected.